Customer Service Representative

Customer Service Representative
Kansas City, Missouri

SALARY: Competitive base salary commensurate with experience, plus annual bonus opportunity 

REQUIREMENTS: High School Diploma or GED; Punctual with strong attendance history

 “MIKE’S GOT THIS!” – DiPasquale Moore is a premier personal injury law firm headquartered in the heart of Kansas City, Missouri. Founded in 2013 by Mike DiPasquale and Jason Moore, DM Law’s growth stems from the professional and compassionate legal representation provided to clients after a traumatic and sometimes life-altering event of a personal injury.

Customer Service Overview:                                                                                                                                      

DiPasquale Moore is looking for a professional with a friendly attitude and the ability to multi-task. This position requires regular attendance; answering calls and fielding them, accordingly and assisting in various administrative duties as needed.

Customer Service Duties & Responsibilities:

• Occasionally assist the Intake Specialists when needed
• Answer and accurately respond to a high volume of incoming calls - as many as 200+ daily
• Assist clients in connecting with their Attorney and/or Case Manager by use of our electronic case management system, Neos
• Route incoming documents and voice messages to the correct recipient
• Cover reception desk, if needed. 

Knowledge & Skills:

• Proficient in Microsoft Office
• Excellent telephone etiquette
• Experience using a multi-line phone system preferred; call center experience a plus but not required
• Ability to multi-task and prioritize tasks without guidance
• Fluent in English; Bilingual a plus

Employee Perks:

• Benefits package – Health, Vision & Dental Insurance; 401(k) matching and more!
• 401(k) matching retirement plan – up to 4% match
• 3 weeks (120) hours of PTO
• Paid holidays
• FREE on-site parking garage
• Stability – Become an integral member of an energetic team in a growing law firm
• Work/Life balance – do the job you love, with great people and NO long or crazy hours!

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER                                                                                            DiPasquale Moore, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.