Partner Success Manager

Job Title: Partner Success Manager

Location: Kansas City

About the Role

As a Partner Success Manager on the Co-Counsel Partnerships team, you will play a critical role in building and nurturing relationships with our legal co-counsel partners. You’ll serve as a strategic liaison, ensuring alignment between our organizational goals and those of our partners. Your work will directly impact the success of our collaborative legal initiatives and drive long-term value for all stakeholders. This person should be an entrepreneurial minded person with an interest in building successful revenue operations.

Key Responsibilities

· Serve as the primary point of contact for assigned co-counsel partners.

· Own the process for referrals through our internal system and third-party applications.

· Develop and execute partner success plans to ensure mutual growth and satisfaction.

· Collaborate cross-functionally with internal teams to support partner needs and resolve issues.

· Facilitate onboarding, training, and ongoing engagement for new and existing partners.

· Identify opportunities to expand partnerships and improve operational efficiency.

· Analyze partner and operational data to identify trends, risks, and opportunities.

· Manage and maintain accurate partner data across internal systems and tools to ensure data integrity and accessibility
 

Required Qualifications

· Bachelor’s degree from an accredited college or university.

· Intermediate to Advanced Excel skills

· 2+ years of experience in partner management, client success, or a related field.

· Strong interpersonal and communication skills, with the ability to build trust and rapport.

· Proven ability to manage multiple relationships and projects simultaneously.

· Analytical mindset with a focus on data-driven decision-making.
 

Preferred Qualifications

· Experience working in or with legal services, law firms, or professional services.

· Experience in account management or sales.

· Familiarity with CRM systems and partner management tools.

· Ability to thrive in a fast-paced, collaborative environment.
 

Compensation & Benefits

· Competitive base salary with bonus eligibility

· Little to no travel expectation

· Comprehensive health, dental, and vision insurance

· 401(k) with company match

· Paid time off and company holidays

· Professional development opportunities

· Hybrid work flexibility after proven capability

· Supportive and collaborative team culture